Important Shipping Information
Customers have many options in how to have their purchases sent to them
from the Linux Mall. This page is intended to clarify our policies
regarding those options.
What is meant by "Best Way"?
When ordering online, "Best Way" is the default shipping method.
This tells us to use our best judgment as to the most effective
and economical means of getting your order to you. We prefer trackable
Please bear in mind that if you choose "Fastest Method Regardless of Cost" you
are responsible for to the costs, whatever they are. These costs are
often higher than you would think, and this selection should be reserved
for honest to goodness emergencies. "Cheapest Method, Regardless of Delivery
Time" can be extremely slow.
Please do not hold us reponsible for product that is very slow to arrive
if you make this choice.
Within the US (and this INCLUDES AP, AA, and AE addresses), we normally
select UPS Ground Trac or, for very inexpensive orders, US Mail.
Outside the US, we most often use Airborne International or, for very
inexpensive orders weighing one pound or less, US Mail Air Parcel Post
(postal insurance not included).
International shipments that weigh more than one pound, or that require
insurance, must use a commercial carrier, not the postal service.
If in doubt about the shipping method, please select "Other" and elaborate for
us in the Comments field exactly what you really want.
How long will it take?
The most important thing to know is that our warehouse requires
at least one half workday to process an order before it is picked up by
UPS Ground generally takes 5 to 7 business days within the lower 48
United States. Postal mail may take up to
three weeks domestically, and longer internationally.
If you order with overnight shipping early enough in the day (before
4 am Mountain time on the Web server, or before noon Mountain time by phone),
if the item is in stock it will arrive the next day.
When you order overnight shipping after the above deadlines,
if the item is in stock it will take two days, not one.
When you order 2-day shipping, it may take three days rather than two.
When you order fast shipping after the above deadlines on a Friday,
your package will not leave the warehouse before Monday.
But what if I absolutely positively have to have it overnight?
In an emergency, we may be able to accommodate a request for same-day
shipping even if you've missed the deadlines (4am via Web, noon via phone).
There is a $25.00 special-handling fee in these cases, and
you must place your express order via telephone before 3pm, mountain time.
How much will it cost?
Unless otherwise specified, shipping and handling costs must be added to your
order total. If you prepay your order (i.e., if you use a check or money
order) please be sure to add money for shipping and handling in the amount
of $2 per pound (minimum $7) for ground shipping within the US, or $8 per
pound (minimum $25) for the cheapest available international service. The
weight shown on the specific product page is the weight of the PRODUCT
and NOT the actual shipping weight. We have to add the weight of the
packaging materials to your total product weight to arrive at the actual
shipping weight. Additionally, the shipping companies (UPS, FedEx, Airborne)
charge on the rounded-up, even pound, weight. If you
would like express shipping please call or email email@example.com for a
quotation. Eventually the online ordering system will calculate it for you.
Please note that we cannot prepay or predict any VAT, customs or duties for overseas shipments.
You are responsible for these costs.
If you refuse delivery of any order, you are responsible for either:
- two-way shipping plus any VAT, customs or duties we must pay to retrieve the package;
- the cost of abandoning the package.
Can I waive the shipping and handling charge by picking my order up in person?
No. There is a Will Call fee of $25.00 for picking up an order from
the warehouse (we do not have a storefront). If you want to pick it up
on the same day you ordered it, you must order before 12:00 noon.
Can I waive the shipping and handling charge by using my own FedEx
Most of it. There will still be a $5.00 handling charge. We do have to
cover the costs of preparing the order for shipment.
This goes for FedEx, Airborne Express, and UPS.
Can I have it sent COD?
This option is available within the USA, but we prefer to avoid it. If
you must have your order sent COD, a COD fee of $10.00 will be added to
your shipping and handling charge.
Why can't I have my order postal-mailed outside the US
if it weighs a pound or more?
The US Postal Service now refuses to pick up from our warehouse
any international package that weighs 1 pound or more. These must be
hand-delivered to the nearest post office, and must be accompanied
by a great deal of paperwork. The labor costs involved in this would
eliminate any savings that our customers might have enjoyed from
postal delivery. We have therefore adopted the policy of shipping
any international package weighing 1 pound or more via a commercial
carrier such as UPS, FedEx, or Airborne Express.
Lighter packages, such as our $1.89 CDs, may still be sent via
the postal service.
Domestic shipments may still use the postal service as well.