We guarantee our products.
We offer a 30-day money-back guarantee on nearly every product we sell, excluding
software. If you are not completely satisfied with a product you buy from us, you
may return it for replacement or a full refund, excluding shipping and handling,
within 30 days of the order date.
LinuxMall does not give refunds for opened software, but we will exchange any damaged
or defective media.
If you need to return a product you must first obtain a Return Materials Authorization(RMA)
number by calling 1-800-234-7813, or by completing our RMA Request Form.
Be sure to have your customer number and invoice number available, along with the part number
of the item you would like to return.
We will issue either LinuxMall.com credit against future purchases, or
refund money in the same way it was paid. If you used a credit card,
a refund will be issued to the same card you charged the order on.
In those rare cases where the wrong product is placed in the box
by our warehouse,
but the correct product is on the invoice, please call and ask for
an exchange. In those cases, you will not be required to pay for
shipping and handling to return the wrong product to us or for us
to ship the right one to you.
In the case of a refused package that is returned to us, we must still
pay for shipping & handling, so you still owe us the price or shipping
and handling both for the product to be shipped out, and possibly also
to return it if the carrier charges us for doing so.