Product Page Help
What does the "Add to Cart" button do?
Clicking on an "Add to Cart" button from the product index will place the item in your shopping cart. If you change your mind, you can remove the item from your cart at any time before you check out; you do not commit to a purchase by clicking the "Add to Cart" button.
What does the "View all Carts" button do?
If you're not currently logged in, this button takes you to the "Create / Retrieve a Cart" page. If you have any shopping carts saved, you can log in and see what you've got in it. If not, you can create a shopping cart there.
What are prerequisites?
We don't want to sell you anything that you can't use, so the prerequisites section lists all the known requirements for a given product. This includes not only system requirements, such as the amount of RAM needed to run an application, but also other prerequisites such as specialized knowledge that may be required to use a particular product. For example, to use a Linux development tool knowledge of programming is a prerequisite.
What's this customs stuff?
We display the customs information for those of our customers who are outside the USA and may need that information. If you're located in the USA, you don't need to worry about customs when buying from LinuxMall.com.
Finding the products you want
Using the indexes you can find products a number of ways. If you know what type of
product you're looking for, but not the name of a specific product, you can try looking
up products by Category. Categories are listed on the left side of any product index page, under the heading "Browse Categories." Click the name of a category to see what products and subcategories are included in that category.
If you're looking for a products by a certain manufacturer, try listing the products by Manufacturer name. On the upper right side of any product index page, select Manufacturer from the list of Sort Modes.
To browse LinuxMall.com's newest products, select Date from the list of Sort Modes.
To browse products by title, select A-Z from the list of Sort Modes.
If you can't find something that you're looking for, let us know! Email us at email@example.com and we'll be happy to help. Be sure to include as much information about the product as you can, such as its name, manufacturer and the URL where we can read about it.
What does "posted" mean?
Posted is the date that the product was added to our catalog. If a product has "New" next to it, that means that the product has been added within the last 30 days. If a product has "Updated" next to it, that means that the product has been updated within the last 30 days.
Why is weight listed on the index pages?
We list weight because the weight of the product affects the shipping charge. Many of our customers like to have an idea how heavy something is before they have it shipped to them.
Create / Retrieve Cart Help
What is this page for?
This page allows you to look up a shopping cart that you've saved or allows you to create a new cart to place items in.
What is a cart?
Just like when you go grocery shopping, you can place any items that you want to purchase into a cart until you're ready to check out. Unlike a grocery store, we allow you to save a cart and come back for it later. To pick up a saved cart, go to the Create / Retrieve screen, enter your email address, and click the "List Carts" button.
What does "Set as Active" mean?
We like to think of our shopping carts as having lids. When you set a cart as active, you are removing its lid and closing the lids of any carts you may currently have active. Then, any products that you select will be added to the open, or active, cart.
Only one cart can be active (have its lid off) at any one time. If you wish, you may close the lids of all your carts at once by clicking the "Unset as Active" button.
Do I have to remember my order number?
Nope! You can retrieve your cart by entering your email address and cart name if you remember it. Once you've entered that information, hit "List Carts" and you'll be presented with the list of carts that we have associated with your email address.
Why should I name my cart?
Giving your cart a name will help if you have more than one order in progress at a time. The default name that we assign to any new cart is its creation date; you can change this name if you wish.
What is this page for?
This page allows you to see what items you have put into your shopping cart, what kind of discounts are available and what free items you are eligible to get with your order.
The Review page also allows you to change the quantity of each item in your cart.
Does the Web server save my order if I hit "Continue Shopping"?
Yup! As long as you've given us an email address to associate with the cart, we will save the cart for you so you can continue browsing. LinuxMall.com saves your shopping cart for 30 days after the last modification.
Why do you use my email address?
Email addresses are usually unique and easy to remember. We don't use the email address for any type of promotional mail unless you ask us to and we don't sell your email address to anyone. We do use email addresses as our primary form of contact in case of problems with an order, so be sure to give us a valid email address when you're completing your order. If we have to make contact by phone it will cause delays in processing orders.
Why isn't shipping calculated on this screen?
We need to have your shipping address to be able to calculate shipping.
How do I delete something from my order?
Just set the quantity of the item to 0 and hit "Recalculate" and it will be deleted.
Will I get charged tax?
LinuxMall.com is based in Texas and we're legally required to charge tax for residents of Texas, Arizona and Kansas. We collect tax for all the location we're required to by law.
Cancel Cart Form
Why do I need to log in before I can cancel a cart?
We ask that customers log in to cancel a cart so they don't accidentally (or purposely) cancel someone else's order, because this cannot be undone. It probably wouldn't happen very often, but it would certainly be annoying for the other person!
I just hit "Cancel," why do I have to confirm it?
We wanted to make sure that it wasn't possible to accidentally cancel an order.
Can I recover a cancelled order / cart?
Once you've confirmed that you want to cancel an order, it's gone. On the confirmation screen you will see your order one last time, so if you change your mind you'll be able to remember what items you had in your cart at the time you cancelled the order.
Edit Address Form
Do I need to include my company name?
You only need to include the company name in the shipping address if you are actually having something sent to the company address. You need to include the company name in the billing address only if the credit card used was issued by your company.
Do I need to give my email address?
While an email address is not strictly required, you will not receive shipping information or confirmation of your order unless you provide a valid email address. If we need to contact you we try to use the email address. If we do not have your email address we will have to delay your order until someone has time to pick up a phone and call. We do not sell email addresses or send unwanted messages via email.
Do I need to give my phone number?
A phone number is required by most shippers so that they can contact you if they run into difficulty delivering your package. We also like to have a phone number in case we need to get hold of you quickly or in case we are unable to reach you by email. As with the rest of your personal information, we do not give out or sell any customer information that is provided to us.
Edit Payment Form
Why is my billing address displayed?
We want to make sure that we have the proper billing address for the credit card that you are using. Credit cards are often verified against billing addresses, and without the proper address we have a hard time getting your card verified. Requiring the billing address helps reduce credit card fraud.
What does "display for next order" mean?
If you shop with us often we can help streamline the order process by displaying the credit card that you used the last time that you shopped with us. That way you don't have to re-enter the credit card information. If you prefer not to have us display your credit card information, you can specify that we are not to display your credit card info.
Create Account Form
Do I need to give my email address?
If we need to get in touch with you we may be unable to do so without an email address. Not having a valid email address may delay your order and cause unnecessary delays that could be avoided. We do not send "spam" to our customers, nor do we sell any of your personal information to any outside entity. You will only receive email from us pertaining to orders you have placed.
Do I need to provide a company name?
No, we provide the space for customers who are ordering products for their company. Obviously, not everyone has a company name to provide anyway.
Why do I need a password?
We protect your account with a password so that no one else has access to any of your personal information. We have added a feature that allows you to look up your account number and have your password emailed to make this more convenient for you.
Why do you need to know if this is a residence?
UPS and other shippers need to know if they are delivering to a residential address or a business. Having this information is sometimes necessary to help make a delivery.
I don't want my information given out to anyone else.
What does "solicit" mean?
We are simply asking your permission to send you our Flyer or other LinuxMall.com postal mailings from time to time. We respect your privacy and will not send you postal mail if you do not wish us to. This refers only to postal mailings from LinuxMall.com - we do not send any Announcements or other email to our customers unless they subscribe to our mailing lists. The only thing we use your email address for by default is to contact you regarding an order.
Can I place an order without creating an account?
Unfortunately, no. We need to know who we're shipping products to, and how to get in touch with you if there are problems.
Why does the web server take me to the confirm address screen when I've already given it my address?
We need to know if you have separate billing and shipping addresses. If not, you can simply click "proceed" to continue with your order. If you have separate addresses, you can fill that information out now. Many of our customers have separate billing and shipping addresses, so we needed to plan for that eventuality.
Complete Order Form
Is it too late to modify my shipping instructions?
Nope. Just click on the "Modify Shipping Instructions" button and change to the options you'd like.
Is it too late to modify payment instructions?
Nope. You can modify the order up until the time it is committed. Just click on modify payment options and choose the type of payment you'd like. Sorry, "put it on my tab," is not available at this time.
I've changed my mind, can I still cancel?
Yup - until you've committed your order, you have made no commitment to buy. We want to provide the ability for our customers to see exactly what they're paying before they commit to an order.
I'm not sure if I want to order, can I save this and come back?
Sure. Your shopping cart is saved for you for 30 days from the last date of access. If your cart hasn't been accessed in 30 days, it may not be available after that time. Think it over and come back when you're ready.
Customer Login Form
What if I don't have a Customer ID?
No problem. Just click on the "Create New Account" button at the bottom and follow the steps to create a new Customer ID.
What if I forgot my Customer ID or password?
All is not lost! Click on the "Lookup" button and follow the steps to find your Customer ID.
Why do I have to re-login after 30 minutes?
In case you're using a shared computer, we log you out of the system after 30 minutes of inactivity. This is so that others cannot access your account.
Edit Shipping Instructions
What's this about "Handling of Backordered Items"?
Occasionally we run out of stock on items, or offer items for sale as pre-orders. In the event you order something we don't have in stock, we want to give you the opportunity to let us know what you'd like us to do. Please note that shipping backordered items separately will incur additional shipping charges.
What about special handling instructions?
We do provide an area for special handling instructions. However, since special instructions require human attention, it may delay the processing of any order.
What about comments?
The comments field is provided to so that you can give us feedback. Please feel free to let us know what you think about LinuxMall.com, ways we could improve, products you'd like us to carry or any good jokes you might know.